Hi Everyone, it’s been a long time since my last blog entry. I’ve been so busy refurbishing amps and preamps! My wait times are getting a little long, but that’s a good problem to have. Customer emails were getting hard to track, so I’ve implemented Freshdesk, a cloud-based helpdesk ticketing system. (No affiliation.) Highly recommended! I can set due dates and track status, how long since I last contacted someone, etc… It’s reduced my own stress and improved my customer service. My queue may be long, but my customers are kept well informed.